What we collect

When you create an account, place an order, or save a reminder, we collect your name, email, WhatsApp number, shipping address, and any preferences you set (skin tone, wishlist, occasion reminders). For orders, we keep a record of what you bought and when, so we can help with returns and repairs.

What we don't collect

We never store card details, CVVs, or PINs on our servers. All card payments are tokenized through our payment gateway (Safepay, JazzCash, or EasyPaisa, depending on your choice). Bank transfer details are sent to you, not stored on us.

How we use it

• To fulfill your order and communicate about it (confirmation, shipping, delivery).
• To send WhatsApp messages about new arrivals and occasions — only if you opt in. You can opt out at any time by replying STOP.
• To improve our AI features (Stylist, Gemstone Identifier) — we never share your photos with anyone outside our gemologist and our AI provider (Anthropic); photos for the gemstone identifier are not retained after the session.

Who we share with

Payment processors (to charge your card), couriers (to deliver your order), and our AI provider (for the Gemstone Identifier and AI Stylist features). Nobody else. We never sell your data.

Cookies

We use essential cookies for session management and cart persistence. No third-party advertising cookies.

Your rights

You can request a copy of the data we hold on you, correct anything that's wrong, or ask us to delete your account. Email support@dezayer.pk and we'll action it within 7 working days.